Terms & Conditions

To access certain features and make purchases, you may need to create an account with Pedamo Fresh:

• You must be at least 18 years old to create an account
• Provide accurate, current, and complete information during registration
• Maintain the security of your password and accept all risks of unauthorized access
• Notify us immediately of any unauthorized use of your account
• You are responsible for all activities that occur under your account

All orders are subject to product availability and our acceptance. We reserve the right to refuse or cancel any order for any reason:

• Order Acceptance: Your order constitutes an offer to purchase. Acceptance occurs when we send order confirmation
• Pricing: Prices are in Nigerian Naira (₦) and subject to change without notice
• Payment Methods: We accept various payment methods including bank transfers, credit/debit cards, and mobile payments
• Order Verification: We may require additional verification for large or suspicious orders
• Order Cancellation: You may cancel orders within 1 hour of placement, subject to order status

We strive to deliver your Pedamo Fresh products promptly and safely:

• Delivery Areas: Currently serving major Nigerian cities with plans for expansion
• Shipping Times: 2-5 business days depending on location
• Shipping Costs: Calculated based on delivery location and order size
• Order Tracking: Tracking information provided for all shipped orders
• Delivery Issues: Contact us within 24 hours for damaged or incorrect deliveries
• Risk of Loss: Products become your responsibility once delivered to the specified address

Note: Delivery dates are estimates and not guaranteed. Factors beyond our control may affect delivery times.

Your satisfaction is important to us. Here's our returns and refunds policy:

• Defective Products: We accept returns of defective or damaged products within 7 days of delivery
• Return Process: Contact customer service for return authorization before shipping items back
• Refund Method: Refunds are issued to the original payment method within 7-10 business days
• Return Shipping: We cover return shipping costs for defective products
• Non-Returnable Items: Due to the perishable nature of our products, we cannot accept returns for change of mind

Our subscription service provides regular delivery of your favorite Pedamo Fresh products:

• Billing Cycle: Subscriptions are billed according to your chosen frequency (weekly, bi-weekly, monthly)
• Automatic Renewal: Subscriptions automatically renew until cancelled
• Modification: You can modify your subscription preferences at any time through your account
• Cancellation: Cancel your subscription at any time, effective at the end of the current billing cycle
• Price Changes: We will provide 30 days notice for any subscription price changes
• Pausing: You can pause your subscription for up to 3 months

All content on our platform is owned by or licensed to Pedamo Fresh:

• Trademarks: "Pedamo Fresh" and our logo are registered trademarks
• Content: All website content, including text, graphics, logos, and images, is protected by copyright
• Limited License: You may access and use our content for personal, non-commercial purposes
• Restrictions: You may not reproduce, distribute, or create derivative works without our express permission
• User Content: By submitting content to us, you grant us a license to use it for business purposes

Unauthorized use of our intellectual property may violate copyright, trademark, and other laws.

Important information about our liability and product disclaimers:

• Product Information: While we strive for accuracy, product information may occasionally be outdated or contain errors
• Health Claims: Our products are dietary supplements, not medicinal products. Consult healthcare professionals for medical advice
• Allergens: We provide allergen information, but cross-contamination may occur in facilities that process other ingredients
• Service Availability: We don't guarantee uninterrupted access to our services and may suspend access for maintenance
• Limitation of Liability: Our total liability to you for any claims shall not exceed the amount you paid for the products

These terms are governed by and construed in accordance with Nigerian law:

• Governing Law: These terms are governed by the laws of the Federal Republic of Nigeria
• Dispute Resolution: We prefer to resolve disputes through friendly negotiation first
• Mediation: If negotiation fails, parties agree to attempt mediation before litigation
• Jurisdiction: Legal proceedings shall be brought in the courts of Lagos State, Nigeria
• Class Action Waiver: You waive any right to participate in class actions against Pedamo Fresh

We're committed to resolving any issues amicably. Please contact us before pursuing formal legal action.

We may update these Terms & Conditions from time to time:

• We will notify you of material changes via email or website notice
• Continued use of our services after changes constitutes acceptance
• The "Last Updated" date at the top indicates when changes were made
• You should review these terms periodically for changes

If you disagree with any changes, you may discontinue using our services. Your continued use after changes take effect constitutes acceptance of the revised terms.